Terms of use
These terms apply to the TidyExport private beta.
Permitted use
You may use TidyExport to inspect and clean files you own or are authorized to process. You must not use the service to violate law, privacy rights, intellectual-property rights, or another party's system security.
Your responsibility
You are responsible for reviewing the preview and keeping an original backup. Cleanup rules are deterministic but may not match every downstream system's requirements.
Beta service
The service is provided on an “as available” basis during beta. We may change limits, features, or availability. TidyExport is not intended for medical, legal, investment, safety-critical, or regulated recordkeeping decisions.
Prices and paid access
Free access includes one successful export per signed-in account per UTC calendar month. Local upload, cleanup, and preview remain available without an account, but downloading a complete cleaned file requires sign-in. A $5 single-export purchase covers one successfully authorized cleaned-file export and does not automatically expire. The $10 monthly plan includes 100 successful exports per provider billing period, does not roll unused exports forward, and renews until canceled. Monthly access is used before Free, and Free before a purchased single export. Previewing, editing, recipe export, and failed serialization do not consume an allowance. The payment provider's confirmed records, not a browser return page, determine payment and subscription status.
Cancellation and refunds
You can cancel a subscription through the applicable payment provider. Cancellation normally stops future renewal; access may continue through the paid period unless a refund, reversal, dispute, or provider status requires earlier withdrawal.
Single-export purchase: You may request a refund within 24 hours of payment if no successful export has used the credit.
First monthly payment: For subscriptions purchased from October 1, 2026, 00:00 UTC, you may request a refund within 48 hours of payment if no successful export has been used in that paid period. Earlier purchases retain the terms offered at purchase: within 7 days with no more than 5 successful exports used in that period.
Monthly renewal: You may request a refund within 48 hours of renewal if no successful export has been used after that renewal.
Duplicate charges, confirmed payment errors, and inability to export because of a verified TidyExport service failure may be reviewed even when the time or usage conditions above are not met. To request a refund, sign in and submit the Support form, which emails support@tidyexport.com. Copy the Creem order number (ORD-...) from your Creem customer portal and include it in the message. We need that number to locate and verify the specific payment before processing a refund.
A verified full refund, reversal, or chargeback immediately withdraws the related access. Partial refunds are reviewed manually and do not automatically change access. Nothing in this policy limits mandatory consumer rights under applicable law.
No warranty
To the extent permitted by law, we disclaim implied warranties and are not liable for lost data, lost profits, or indirect damages. Always verify a cleaned file before replacing source data or importing it into another system.
Changes
Updated terms will be posted on this page with a new effective date. Continuing to use the service after an update means you accept the revised terms.